Yes. You can book a 30-minute one-to-one call with our team to discuss your packaging or print requirements. To make the most of the call, please have your required sizes, quantities, materials, artwork and deadline ready.

Choose a convenient time using the booking calendar below.

Delivery charges depend on the products in your basket and will be shown at checkout. As a guide, single sticker orders currently cost £2.50, other stationery costs £3.99 and boxes cost £4.99. Free collection may be available for eligible Bicester postcodes.

We accept secure card payments through Stripe, as well as PayPal, Apple Pay and bank transfer. The payment methods currently available for your order will be displayed at checkout.

Our current production time is approximately 4–5 working days from artwork approval. Please then allow around 2–4 working days for Royal Mail delivery. Bespoke boxes and more complex orders may take longer.

If your order requires an artwork proof, production cannot begin until you approve it. We do not currently offer a rush service.

Yes. Our website uses HTTPS to encrypt information sent between your browser and the site. Card payments are processed securely by our payment providers, and Hoopsy does not store your complete card details. For more information about how we handle personal information, please read our Privacy Policy.

We’ll email you an order confirmation immediately. Our team normally reviews new orders within one working day. If you requested an artwork proof, we’ll email it to you and production will begin after you approve it. Otherwise, we’ll prepare your order using the information and artwork you supplied.

Please check your junk or spam folder so you don’t miss any messages from us.

Yes. We’ll email you an order confirmation and invoice.

Creating an account is worthwhile because it lets you track your orders, reorder previous purchases and update your details. You’ll also earn Hoopsy Reward Points when you purchase products from the site.

You can manage everything from your account area.

Most products let you enter personalised details and upload artwork while ordering. Please upload any relevant artwork with your order whenever possible.

If you have trouble uploading a file, email it to shop@hoopsy.co.uk and include your order number.

For specialist fonts, include the font name in the product details or your order notes. Where possible, supply print-ready artwork with the text converted to outlines. Only send font files if you are licensed to share them.

An order is normally placed on hold because payment has not yet been confirmed. Bank-transfer orders remain on hold while we check that the payment has reached our account. Once confirmed, the order will move into processing.

If you have already paid and the order remains on hold for more than one working day, please contact us with your order number and we’ll look into it.

Our preferred artwork formats are high-resolution PDF, AI, EPS or PSD files. We can also work with high-resolution JPG and PNG files. Please supply artwork at 300 dpi where possible and include bleed if the design runs to the edge. Editable vector files are best when changes are required. If you’re unsure, send us the best file you have and we’ll advise you.

If you request a proof, or your chosen product includes one, we’ll email a digital proof before printing. Please check all spelling, sizes, colours and layout carefully. Production will begin after you approve the proof. If no proof is requested, we’ll work from the information and artwork supplied with your order.

Production time begins once payment has been received, we have all the information and artwork required, and any artwork proof has been approved. Our current production time is approximately 4–5 working days unless a different lead time is shown on the product page.

Please contact us as soon as possible if you need to change or cancel an order. We may be able to help if production has not started, but personalised products cannot normally be changed or cancelled once production is under way. Please see our Terms and Conditions for further information.

Yes, samples or prototypes are available for many bespoke packaging projects. Availability, pricing and lead times depend on the product and the work involved. Please contact us with the product dimensions, intended use and quantity you’ll eventually require so we can recommend the best option.

Yes. Not everything we can make is listed in our online shop, and we can often produce custom sizes, shapes and quantities. Send us the required dimensions, material, quantity, artwork and deadline for a quote. Minimum quantities and setup costs vary by product.

International delivery may be available by arrangement. Please contact us before ordering with the destination, postcode, product and quantity required. We’ll confirm whether delivery is possible and provide the available shipping options and cost.

Please email shop@hoopsy.co.uk as soon as possible. Include your order number, a description of the problem and clear photographs of the products and packaging. Please don’t return or dispose of anything until we’ve responded with the next steps.

If you have an account, find the previous purchase in your account area and place the order again. You can also email us with the original order number and the product or design you need. We retain customer artwork to make reprints easier, although changes may require a new proof or setup charge.

Free local collection may be offered at checkout for eligible Bicester postcodes. Please wait until we’ve confirmed that your order is ready before travelling. Your collection instructions will be provided when the order is ready.