Churchill Road, Bicester, Oxfordshire

We’re open Monday – Friday, 8 a.m. – 5:30p.m. GMT

Frequently Asked Questions

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Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Postage costs will depend on the item you are purchasing but to give you some idea singular items like stickers are charged at £2.00, all other stationery is charged at £2.00 and £3.99.  If you want to order a gift and some stationery the total price would still be £3.99. If you live locally (Bicester Area and put in your postcode, there will be an option to collect at no charge).

Which payment methods are accepted in the Online Shop?

Our primary payment method is via PayPal (please note you do not need to have a paypal account or register to check out via paypal), we also accept payment via bank transfer.

How long will delivery take?

For print orders typically, orders will be processed within the times it says in the banner above each product, we then mail 1st class.  Where necessary, we will send a digital proof to the email address you have listed, please make sure you check as we can not start processing until we have received this.  Unfortunately we do not offer a rush service.

When ordering boxes there may be longer wait times for delivery.

How secure is shopping in the Online Shop? Is my data protected?

Yes, we do not store any of your credit card or bank details on our system, nor do we actually process your credit card transaction. Our website is HTTP secure and carries an authenticated SSL Certificate. You should see a padlock or such-like at the top of your browser showing that all your browsing and details are secure.

What exactly happens after ordering?

Upon ordering you will get a confirmation email. If you register on the site you will be able to keep track of your order status.  Your order will be reviewed by us within 24 hours (Monday-Friday), and will be booked in to be completed as soon as possible.  You will receive a proof via email (although stickers, in general do not get proofed unless requested). Once approval is received the item will be printed and made within approximately 2 weeks.

Please make sure that you keep an eye out for our emails and that they don't arrive in your spam folder. We can't print your items until we hear back from you, so please check your emails.

Do I receive an invoice for my order?

You will be sent a copy order/invoice via email.

Do I need to create an account on this website?

Its well worth setting up an account with us as this will help you keep track your order at any given time.  By having an account it means you will automatically be earning Hoopsy Reward Points  when you purchase products from the site.

With an account you can also reorder previous order and update your details, all from your account area.

How can I supply you more information, artwork or fonts?

The vast majority of the products that we have on the site allow you to configure the print or item that you are purchasing (changing text, uploading images etc.) Please feel free to upload any artwork along with your order.

If you have any issues while uploading then just please email us your files to shop@hoopsy.co.uk and we will add them to your order.

If you use a particular font in your design then you can drop that in the product details or write it in your order details when you checkout. If possible email us the actual font file and we can use that.

Why is my order on hold?

After ordered from us you notice that your order has been placed on 'Hold' it normally means that payment funds have not reached us.

If you paid via Bank Transfer then you will see your order placed on 'Hold'. This is because we have to manually check our accounts to ensure that your payment has been received. Once we confirm this then your order will be set to processing.

If you notice that your order is on hold, for more than a day or so and you have paid then please contact us and we will look into it.

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