Processing Time is approximately 5 working days. Please allow time for Royal Mail to deliver. Please also note new box enquiries and / or large orders can sometimes take longer - so contact us to discuss if you are on a tight timescale.
Terms and Conditions
- Every purchase from our website is covered by our 30-day satisfaction guarantee. We guarantee a full refund for unopened goods in original, saleable condition. To return goods, please refer to our Shipping and Returns Procedure.
- Accurate Orders What we send will be exactly what you ordered; no substitutes, shortages, or other discrepancies. Large orders may be shipped as multiple parcels
- Fast Delivery We want your goods to arrive as quickly and as inexpensively as possible. All orders are sent using Royal Mail 2nd Class, or by one of our selected couriers
- Person Information You agree to us holding your personal data, as supplied during your checkout and in regards to any product order for the purpose of us completing your order. We retain this information on our system as apart of our process. We do not use it for any other purpose, not do we share it with any other person or 3rd party organisation.
- Availability Goods are subject to availability. If any item you have ordered is not available, we will inform you as soon as practicable, giving you the option of delivery of the available item(s), or cancellation of your order.
- Third Parties On occasion we may use a third party to produce some of our products.
- Trademarks and Brand Names The company makes no claim of ownership to the trademarks of any manufacturer whose products are listed on this Web Site, or including any goodwill that arises from the use of those trademarks.
- No Endorsement Mention of third-party products or services, including the use of trademarks or links to the web sites of Manufacturers, is for informational purposes only and constitutes neither an endorsement nor a recommendation of those manufacturers. In addition, such use of trademarks or links to their web sites is not intended to imply, directly or indirectly, that those manufacturers endorse or have any affiliation with the company
- Accuracy of Information Product specifications and other information have either been provided by the manufacturer or collected from publicly available sources. While the company makes every effort to ensure that the information on this Web Site is accurate, we can make no representations or warranties as to the accuracy or reliability of any information provided by third parties on this Web Site.
- Links to External Sites This site may contain links to other sites on the internet which are owned and operated by manufacturers or other third parties. You acknowledge that we are not responsible for the availability of, or the content located on or through, any External
- Prices Price shown are what you pay. Hoopsy is VAT registered, and will clearly show which prices are VAT inclusive and which are not. At the checkout, and on your invoice we clearly show what VAT has been paid. We reserve the right to change our prices accordingly and at any time without notification.
- Cancellation You may cancel your order in accordance with your rights under the Distance Selling Regulations. To cancel your order you must contact us within 7 days of delivery of your purchase quoting your Order Number. this means the individual product packaging must remain intact. If you cancel and you have already paid for the goods, you will receive a full refund after returning the goods to usIf either party cancels an order prior to dispatch and you have already paid for the goods, you will receive a full refund.We reserve the right to refuse or cancel any order at our sole discretion at any time. You are then entitled to a full refund of any amounts already paid.
- Payment Payment can be made by via Paypal, or by card. We take all reasonable precautions to keep the details of your order and payment secure, however, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you. We do not keep any credit card information on our systems or servers. Goods ordered from and/or delivered by us remain the property of the company. until fully paid for.We may transfer our rights under this agreement to third parties. This includes, but is not limited to, the collection of payments due for your purchases. Should payment for your order remain outstanding or be refused after initial authorisation or returned in any other way, you indemnify us against the reasonable costs and expenses of obtaining payment in full. This includes, but is not limited to, interest on the amount outstanding, our extra administrative costs for payment collection, and related bank charges levied against us. The contract between us shall be governed by the laws of England and Wales. Any dispute between us will be resolved exclusively in the courts of England and Wales.
- In the event of an error While we aim to ensure that all prices, and pictorial and textual specifications are correct, errors may occur. If we discover an error in the price of the goods you have ordered we will inform you as soon as practicable. If the error is to your detriment, we will give you the option of confirming your order at the revised terms or cancelling it partially or completely. If the error is to your benefit, we will have the option, in our complete discretion, of cancelling your order, completely or in part for the items concerned. If we are unable to contact you or you do not respond, we will cancel your order.
- Faulty goods In the unlikely event that you receive faulty, damaged or incorrect goods, please refer to our Return Policy & Procedure.In the event that a product develops a fault or that the fault becomes apparent after 30 days of purchase, please contact us so that we may arrange for the rectification of the fault under the Manufacturers Guarantee or Warranty. We will not be liable for the costs of postage & packaging of returned defective goods.
- Personalised Items There will also be no refunds for personalised items unless a mistake has been made by us. Please refer to The Consumer Protection (Distance Selling) Regulations 2000 – Exceptions to the right to cancel
- Refunds If an order was undeliverable, and we could not resolve the issue with you (e.g. because we received no response to email(s) we sent you) we will consider your order abandoned. Once the order is returned to us, we will refund the goods value of the order in full. The delivery charge factored into our prices (see Royal Mail charges) will not be refunded.In computing refunds for orders which we have attempted to deliver, The goods we supply do not present a hazard to health and safety
- when properly used for the purpose for which they are designed,
- if used in accordance with the instructions provided, and
- if you take reasonable and normal precautions in their use.
- Liability Our liability shall in all cases be limited to the total value of any order placed. with the company warrants that goods and/or services provided are fit for the stated purpose and free of inherent defects, but to the extent legally permissible provides no indemnity in respect of any losses, actions, costs, claims, demands, expenses, whether direct, indirect or consequential or other liabilities whatsoever.We do not guarantee that this website will be compatible with your computer equipment. We do not accept liability for any corruption or loss of data held thereon and similarly we will not be held liable for any other loss or damage of any kind caused to your computer equipment resulting from the use of this website.
- Electronic communication We confirm transactions, dispatches, etc. by email to an address that you provide. If you want to receive these emails, it is your responsibility to ensure that the details you provide are correct, and that your mailbox will accept messages from us. We are not responsible for the delay or loss of messages due to filtering technology, resource limits or issues with your ISP, network configuration or email software.The use of any personal information you provide is governed by our Privacy
- Cookies Hoopsy makes use of cookies on their website. By making use of cookies, we can offer you a better browsing experience and give you extra functionality on our website. Cookies are small text files which are stored on your computer. You are able to remove cookies from you computer and block cookies but this may mean that some parts of our website will not be available to you. Use of this website means that you accept the use of cookies on this website.
- Variance of Terms and Conditions Transactions with the company are governed by these Terms and Conditions. We may change these terms and conditions from time to time without prior notification to you. Any changes will only apply to future orders. Your statutory rights are unaffected.Returns Policy We offer a simple No Quibble 7 Day Money Back Guarantee.If any item is not what you required then just notify us by email/post (stating reason for return) within 30 days of receipt. We will then issue you with either a refund or allow you to exchange the item for something else instead. When refunding the customer, postage costs on the original order are not refunded.Items must be returned in a resaleable condition otherwise no refund can be given. Please send items back via recorded delivery for your own proof of delivery. This postage cost is not reimbursed (unless item is damaged/faulty).Damaged/Faulty Goods Please check your goods on delivery. If items do arrive damaged/faulty please let us know within 7 days and arrange to post them back to us.We will reimburse you these extra postage costs. If you do not inform us within 7 days, then we will have no liability for items said to be damaged/faulty on delivery.Exclusions There will also be no refunds for personalised items unless a mistake has been made by us. Please refer to The Consumer Protection (Distance Selling) Regulations 2000 – Exceptions to the right to cancelRefunds Refunds will be made within 30 days of a refund being agreed.