Frequently Asked Questions

We are excited to offer our customers the opportunity to schedule a 30-minute one-on-one call with our team to discuss your packaging requirements. During this personalised session, we will delve into the specifics of your needs to ensure we provide the best solutions tailored to your business.

To make the most of our time together, please come prepared with all relevant information, including your packaging requirements, sizes, materials, and any other pertinent details. This will allow us to jump straight into the details and provide you with the most effective and efficient consultation possible. Book your session now and let's take the next step in enhancing your packaging!

Postage costs depend on the item you are purchasing but to give you some idea singular items like stickers are charged at £2.50, all other stationery is charged at £3.99 and boxes will be £4.99. If you live locally (Bicester Area and put in your postcode, there will be an option to collect at no charge).

Our primary payment method is via Strip, we also accept payment via bank transfer, PayPal, ApplePay and LayBuy

For print orders typically, orders will be processed within the times it says in the banner above each product, we then mail 1st class.  Where necessary, we will send a digital proof to the email address you have listed, please make sure you check as we can not start processing until we have received this.  Unfortunately we do not offer a rush service.

When ordering boxes there may be longer wait times for delivery.

Yes, we do not store any of your credit card or bank details on our system, nor do we actually process your credit card transaction. Our website is HTTP secure and carries an authenticated SSL Certificate. You should see a padlock or such-like at the top of your browser showing that all your browsing and details are secure.

Upon ordering you will get a confirmation email. If you register on the site you will be able to keep track of your order status.  Your order will be reviewed by us within 24 hours (Monday-Friday), and will be booked in to be completed as soon as possible. You will only recieve if you have ticked the box to request it, otherwise we will work our magic for you. Processing times will be as listed above each product and then sent 1st class mail.

Please make sure that you keep an eye out for our emails and that they don't arrive in your spam folder. .

You will be sent a copy order/invoice via email.

Its well worth setting up an account with us as this will help you keep track your order at any given time.  By having an account it means you will automatically be earning Hoopsy Reward Points  when you purchase products from the site.

With an account you can also reorder previous order and update your details, all from your account area.

The vast majority of the products that we have on the site allow you to configure the print or item that you are purchasing (changing text, uploading images etc.) Please feel free to upload any artwork along with your order.

If you have any issues while uploading then just please email us your files to shop@hoopsy.co.uk and we will add them to your order.

If you use a particular font in your design then you can drop that in the product details or write it in your order details when you checkout. If possible email us the actual font file and we can use that.

After ordered from us you notice that your order has been placed on 'Hold' it normally means that payment funds have not reached us.

If you paid via Bank Transfer then you will see your order placed on 'Hold'. This is because we have to manually check our accounts to ensure that your payment has been received. Once we confirm this then your order will be set to processing.

If you notice that your order is on hold, for more than a day or so and you have paid then please contact us and we will look into it.

About me ...

Hi, I am Roz and welcome to my small business, Hoopsy Print & Stationery. I create everything from stickers to books, to vellum and all things packaging. The list of new products keeps growing as I find time to turn ideas into products. I love creating products to help people run their own small businesses.